FAQs
Which countries do we ship our jewelry to?
We ship our products to any country in the European Union, the United States, and Latin America.
How do I find out my ring size?
Check out our size chart video...
How do I modify an order?
If the modification is about an order, you must cancel the order and buy it again.
How do I track my order?
Enter your identification code on the courier company's website and you will be able to track your shipment.
How to make an exchange or return?
Returns are allowed within 14 days of purchase.
You must send an email to info@caratofficial.com indicating the return and attaching a photo of the jewelry, and send it to...
I want to collaborate with Carat Official, how do I contact them?
Send us an email to info@caratofficial.com with "Collaboration" in the subject line and title, and explain your proposal. We're all ears!
How long does it take for an order to arrive?
Our standard orders, excluding diamonds, have a 48h arrival time.