General Terms and Conditions of Purchase
CARAT JEWELRY - General Terms and Conditions of Purchase
CARAT JEWELRY, SL (hereinafter, CARAT) is an e-commerce website that offers all its customers an online shopping service allowing them to purchase products from our collection from their devices. In addition, our customers can enjoy exclusive promotions, gifts, and offers.
We invite you to review the general purchase conditions that govern the purchase of CARAT products through the website
CARAT JEWELRY owns and operates the website www.caratjewelry.com . Therefore, your use of the website constitutes, where applicable, your acceptance of these general terms and conditions of purchase.
You can obtain a printable copy of the aforementioned GENERAL TERMS AND CONDITIONS OF PURCHASE
If you have any questions about them, and need to contact our Customer Service.
- OUR DATA
The following conditions govern the sale of the products presented on this Website,
Our contact details are:
info@caratjewelry.com
- PRODUCTS AND SERVICE AVAILABILITY
3.1. Service Availability
The pages of this website are publicly accessible, free and open to all.
You must use the Website in accordance with the Law.
Therefore, the owner of this website cannot assume any responsibility arising from the misuse, improper, incorrect or illegal use of the website and/or its content.
Mere access to the website www.caratofficial.com does not imply the establishment of any type of commercial relationship between CARAT JEWELRY.
By placing an order through this website, you declare that you are over 14 years of age. Children under fourteen cannot give their own consent for the processing of personal data and, consequently, sales to children under 14 are not permitted; they may only access the site with the consent of their legal representatives (parents or guardians, as applicable), who may act on their behalf.
The products offered are distributed exclusively in the Peninsula and Balearic Islands; we do not ship to the Canary Islands, Ceuta, Melilla or abroad.
3.2. Identification of our products
Each product is accompanied by the following information:
Article name
Image(s) from the article
Item description
Available sizes and colors
Composition
Price
CARAT JEWELRY.
has made an effort to display the colors of the products as realistically as possible.
However, the color of the products displayed on screen may vary depending on your computer monitor's quality. Therefore, CARAT cannot guarantee that the colors displayed on your monitor will perfectly match the actual product.
The legal guarantee for all our products is that defined by law, and its terms will always be respected by CARAT JEWELRY.
You can consult our document EXCHANGES AND RETURNS.
3.3. Purchase procedure
You can make your online purchase by creating a customer account through the (CREATE ACCOUNT) section, filling in all the required information, or as a GUEST. You don't need to be registered to shop at CARAT JEWELRY to check out, but registering will speed up the process for future purchases and make it easier to identify yourself when picking up your order. You can also access our website through your Instagram or Google account, but in this case, please double-check your login information when placing your order, as the system will use the data from these accounts.
If you make your purchase as a GUEST, the data you provide will be used exclusively to inform you of the status of your web order.
In either case, the personal data you provide will be processed in accordance with our Privacy Policy. Furthermore, you can access your personal data and order information at any time, provided you have created a web account with CARAT JEWELRY. CARAT JEWELRY reminds its customers that personal data must be provided accurately to avoid confusion or shipping issues. Additionally, if you agree or request it, you will receive personalized marketing communications tailored to your profile via email and/or SMS.
If you have a web account, we recommend that you access it to make your purchases, as this will make it easier to track your orders and your purchases will be recorded in your customer history.
The shopping cart will contain the photo, the name of the item, the chosen color, size, units and price (taxes included).
In this same section you can also apply discounts or promotional codes that you are eligible for, by entering the reference code in the -PROMOTIONAL CODE- box. If you click on the drop-down menu you can enter your code and the system will automatically apply the discount to your purchase.
Before placing your order, you will be presented with a summary identifying the product(s) added to your shopping cart, as well as their total price (including shipping and taxes) with each item broken down. Shipping details and any applicable discounts will also be shown. If everything is correct, you must confirm the order by clicking the 'Confirm payment' button.
You acknowledge that by clicking the “Confirm payment” button, you acquire the obligation to pay for the product(s) in order for the order to be generated.
Once the order has been placed, you will be provided through the Website itself with a purchase locator number so that you can track it at any time and from your device.
Additionally, an automated message will be sent to the email address provided, stating the FINAL ORDER NUMBER, a detailed description of the order, and including the personal data provided.
This message is your ORDER CONFIRMATION. Failure to receive this "order confirmation" message may be due to a temporary network communication problem or an error in the email address provided.
In both cases, CARAT JWELRY recommends that if you do not receive this Order Confirmation email, you contact our Customer Service.
3.4. Cancellation of an order
Once the order has been completed and paid for, you can only cancel it if you have done so through your customer account and if you have requested home delivery or collection at a Post Office or Punto Pack store as the shipping method.
In these cases, you can cancel the order by accessing it through your account, provided it hasn't yet been prepared by our warehouse. If the order status is OPEN, you can cancel it, but if that status has changed, it means our warehouse is already preparing the order and it cannot be canceled.
3.5 Product Availability
All orders are subject to product availability.
If, at the time of order issuance, CARAT JEWELRY detects a lack of stock in its warehouses of any of the products included in the order, you will be notified immediately via email.
In addition, the amount of the item charged but not sent will be refunded to the customer in the following days (maximum 30 days) by the same payment method used in the purchase.
3.6. Order acceptance.
All orders are subject to our acceptance.
No contract will exist between us in relation to any product until your order has been expressly accepted by us. If your purchase request is not accepted, the order amount will be refunded in full.
CARAT may not accept an order placed for the following reasons:
- In the event of a technical error and/or a typographical error in the prices or other product information on the Website at the time the order was placed. Due to lack of availability as described in section 3.5 of these terms and conditions.
conditions.
- When security systems indicate that the order may be fraudulent.
When there are reasons to indicate that the client is under 14 years of age.
In the event of a cyberattack, virus, or any other event beyond the reasonable control (force majeure) of CARAT JEWELRY, CARAT JEWELRY will inform you of the order's non-acceptance and will fully refund any amounts paid.
When CARAT accepts the order and it has been prepared in our warehouse, we will notify you via a new email confirming that the order has been shipped, a Shipping Confirmation email.
Therefore, the contract relating to the requested product(s) will be considered perfected when CARAT sends you its Shipping Confirmation.
The Contract will only apply to the product(s) that have been credited in the Shipping Confirmation.
CARAT will not be obligated to supply any product(s) that have not been confirmed. Please note that the Shipping Confirmation will be sent to you within a maximum of 48 hours from when you placed your order, a timeframe that may vary due to exceptional circumstances or force majeure.
4. PRICE AND PAYMENT
4.1. Payment and currency
Prices on the Website are shown in Euros.
Product prices may change at any time, but any changes will not affect orders for which CARAT OFFICIAL has already sent an Order Confirmation.
4.2. Value Added Tax
All product prices listed on this website include VAT at the rate in force at any given time.
4.3. Billing
By placing a web order you expressly consent to receive the invoice in electronic format.
The invoice issued by the system will arrive via email along with the order shipment confirmation and will be a simplified invoice, with the details set in your Billing Address.
If you require a full invoice, please contact our Customer Service department.
4.4. Payment methods
It will only accept payments made via credit or debit card through https://stripe.com/es/payments
Orders are not generated electronically until payment is received. Payment is required to receive order confirmation and for our warehouse to prepare your order. We accept payments for purchases made through this website.
Web/App with the following credit or debit cards: Visa and Mastercard through the platform https://stripe.com/es/payments .
4.5. Payment Security
With the aim of providing maximum security to the payment system, CARAT JEWELRY.
It uses secure payment systems from leading financial institutions in e-commerce.
In this regard, confidential payment data is transmitted directly and securely (SSL encrypted) to the corresponding financial institution. For Visa and MasterCard payments, CARAT only accepts CES (Secure Electronic Commerce) transactions, including, where applicable, the international 3D Secure protocol, identified by the Verified by Visa and MasterCard SecureCode logos.
Secure Electronic Commerce is an initiative whose basic principle is to guarantee the security of online transactions. When making a payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce.
As a complementary measure to the 'Secure Payment' system and with the
With the aim of collaborating in the prevention of fraud through the Internet, CARAT reserves the right to verify the personal data provided by the customer, as well as to take the measures it deems appropriate (including order cancellation) to ensure that the purchased goods are delivered in accordance with the data contained in the order.
5.-DELIVERY
The subcontracted company “Amphora” is responsible for making the deliveries.
The different shipping options you can select are:
*Home delivery
*Collection at the Post Office of your choice.
*Collection at any Punto Pack store of your choice.
Shipping costs are:
If you have requested delivery to a specific address, our carrier will send you an email with a link to track your shipment and resolve any issues with the delivery.
If you have chosen delivery to a Post Office, you have 14 days from the date your order is available for collection to pick it up. If you do not collect it within this time, it will be returned to our warehouse. If you have selected to collect your order from a Punto Pack location, you have 7 days from the date your order is available for collection to pick it up. If you do not collect it within this time, it will be returned to our warehouse.
If you chose in-store pickup as your delivery method, the pickup time depends on the order method:
6.-EXCHANGE AND/OR RETURN POLICY
You can consult our exchange and return policy in the following
6.1. Conditions for exchanges and/or returns
If you are not satisfied once you receive your purchase, CARAT JEWELRY.
L allows you to exchange the size of the item purchased within 14 days of receiving your online order, provided the product has not been used or damaged. Therefore, CARAT JEWELRY cannot accept exchanges or returns of used or damaged products. In addition, you must complete the return slip (on the back of the delivery note) that was sent to you with your order.
If you need a duplicate of the return delivery note to attach to the order, you can download it from the following link: here
The delivery note you download is a blank template that you must fill in with the order details shown on the purchase invoice that we sent you via email.
6.2. Excluded Products
We do not accept returns of sealed items that are not suitable for return due to quality protection reasons, or that have been used, altered, or tampered with.
6.3. Returns by mail or courier to our warehouse.
Products purchased on our website can also be returned by regular mail through Correos or through any courier company selected by you.
To return the item to our warehouse, please send the package to the following address:
CARATJEWELRY,
Post office box.
The return slip that came with your order includes a box to cut out with our warehouse address. You can use this document and stick it on the package with the product you wish to return.
The return slip must also be included in the package. If you need a duplicate of the return slip.
The delivery note you download is a blank template that you must fill in with the order details shown on the purchase invoice that we sent you via email.
The shipping costs for products that you wish to return to our warehouse will be borne by the customer and in no case will CARAT JEWELRY accept returns sent with postage due.
If you choose to return the item directly to our warehouse via Correos (Spanish Postal Service), you must send the package back paying the return shipping cost according to Correos' official rates.
If you prefer to return the item via a courier service, you can go to the one of your choice and make the return. The cost in this case will be determined by the courier service itself.
In order for us to process the refund, the following conditions must be met: (i) The product must be returned unused and in perfect condition, including labels, instructions, and warranties; and (ii) You must complete a delivery note.
Returns form (reverse of the delivery note). After examining the item in our warehouse, customer service will inform you if you are entitled to a refund. If so, we will refund the full purchase price (excluding shipping costs).
(refund if applicable) within 30 days of the product arriving at our warehouse and to the same bank card used for the initial purchase.
7.-RIGHT TO MODIFY THESE CONDITIONS
CARAT reserves the right to review and modify these terms and conditions at any time. However, the price and other conditions of the items you have ordered will not be modified during the period between your offer and its acceptance, issued through the shipping confirmation, unless we are required by law or government decision to make retroactive changes to these policies, Terms and Conditions, or Privacy Policy. In such cases, any changes will also affect orders you have previously placed.
8.-CONTACT
Your comments and suggestions are welcome. Please send them to us by email at info@caratofficial.com. If you wish to file a complaint, you can also do so by emailing info@caratofficial.com. We will respond to your complaints within 72 hours of receiving them.
9.-APPLICABLE LAW AND JURISDICTION
The use of our website and contracts for the purchase of products through this website will be governed by Spanish law.
Any dispute, litigation or disagreement that may arise from the use of this website will be submitted to the Courts and Tribunals that are competent in accordance with current legislation.
Furthermore, pursuant to Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013, which facilitates the resolution of disputes that may arise from online business-to-consumer commerce, according to Article 13 of the Regulation, “Member States shall ensure that traders established in their territories inform consumers about the alternative dispute resolution entity or entities that cover such traders.”
To this end, the ONLINE DISPUTE RESOLUTION body is created, which will act as a neutral party and valid interlocutor between both parties, trying to largely avoid resorting to the courts of justice.